{"count":3,"incidents":[{"charger_id":"ACME-001","classification":"hardware","classification_note":"OCPP StatusNotification errorCode=GroundFailure. Heartbeat OK, Backend OK, Netzwerk OK \u2192 eindeutig hardwareseitig. Field-Service erforderlich.","cpo":"WALL-E","detected_at":"2026-05-29T22:43:13+00:00","fleet_customer":"ACME Logistik","id":1,"resolved_at":null,"responded_at":"2026-05-29T23:01:13+00:00","severity":"high","site":"ACME Logistik HQ M\u00fcnchen","sla_resolution_due_at":"2026-05-30T06:13:13+00:00","sla_response_due_at":"2026-05-29T23:13:13+00:00","status":"in_progress","ticket_ref":"WALLE-2026-0517","title":"Wallbox ACME-001 \u2014 Fehlercode 18 (PE / Ground Failure)"},{"charger_id":"STADT-014","classification":"network","classification_note":"Heartbeat-Timeout, aber Backend erreichbar und letzter Status \"Available\". Wahrscheinlich LTE-Funkloch am Standort. Auto-Recovery abgewartet.","cpo":"WALL-E","detected_at":"2026-05-29T19:13:13+00:00","fleet_customer":"Stadtwerke Mustertown","id":2,"resolved_at":null,"responded_at":"2026-05-29T19:25:13+00:00","severity":"medium","site":"Stadtwerke Mustertown Betriebshof","sla_resolution_due_at":"2026-05-29T23:13:13+00:00","sla_response_due_at":"2026-05-29T19:43:13+00:00","status":"resolved","ticket_ref":"AUTO-2026-0488","title":"STADT-014 \u2014 keine Heartbeats seit 11 min"},{"charger_id":"ACME-HOME-1001","classification":"user","classification_note":"SuspendedEV nach 4s, errorCode=ConnectorLockFailure einmalig, danach normal. Kein Hardware-Defekt \u2192 Hinweis an Driver, kein CPO-Ticket.","cpo":"DCS","detected_at":"2026-05-28T00:13:13+00:00","fleet_customer":"ACME Logistik","id":3,"resolved_at":null,"responded_at":"2026-05-28T00:13:13+00:00","severity":"low","site":"Anna M\u00fcller \u2014 Home (M\u00fcnchen)","sla_resolution_due_at":null,"sla_response_due_at":null,"status":"resolved","ticket_ref":null,"title":"ACME-HOME-1001 \u2014 Ladung gestoppt: Kabel nicht verriegelt"}]}